Traveller and trespasser
82
eviction instructions recorded in 2024.
Private-land and site clearance work.
Operational accountability
Service levels & key performance indicators
Clear response targets, defined measurement points and published case outcomes for clients who need more than an unqualified promise of “fast action”.
Clock starts on acceptance
Targets begin when a complete written instruction has been reviewed and expressly accepted.
Targets are defined
“On site”, “issued” and “working day” have specific meanings below, so performance can be checked.
Legality comes first
No target overrides document checks, welfare, safety, court directions or third-party dependencies.
Recorded case history
Outcome evidence, not vanity figures
The figures below are management information from UK Bailiffs case records. They describe recorded instructions and outcomes, not a guarantee that a future case will follow the same timetable or result.
Commercial possession
107
lease forfeitures recorded in 2024.
Completed commercial repossession instructions.
Commercial rent
£1.2m
approximately recovered through CRAR in 2024.
Rounded management figure, not a promise of recovery.
Temporary housing
77
eviction instructions recorded in 2024.
Cases screened for the applicable possession route.
2026 traveller and trespasser snapshot
41 instructions and 41 recorded clearances. Clearance day is measured from the first scheduled operational attendance, not from an unaccepted enquiry.
25
cleared day 1
15
cleared day 2
1
cleared day 3
Temporary-housing record:
since December 2021, the management dataset records 130 instructions and 116 peaceful outcomes. “Peaceful” means no forced entry or physical removal was recorded; it does not mean every matter was uncontested or legally identical.
Core operational targets
What clients can measure
UK local time applies. A working day is Monday to Friday, 09:00–17:00, excluding bank holidays. Emergency and out-of-hours coverage must be agreed.
≤ 2 hours
attendance target
Encampments and rough sleepers
Target for the lead agent to be on site after acceptance of an urgent instruction and confirmation that attendance can lawfully proceed.
Next working day
notice target
CRAR Notice of Enforcement
Target to issue after lease, ledger, debtor, preconditions and client authority have been checked and signed off.
Next day
forfeiture target
Commercial lease forfeiture
Target attendance for complete instructions accepted by 15:00, subject to agents, locksmith, property access and legal checks.
1 hour
on-site target
Risk assessment
Target to complete the live assessment within one hour of arrival, with the client copy shared within two hours of completion.
1 hour
response target
Callback requests
Initial response during working hours. Requests received outside working hours move to the next working day unless emergency cover is active.
2 working hours
triage target
New written instructions
Target to acknowledge receipt and identify obvious missing documents. Acknowledgement is not acceptance of the instruction.
Case administration
Additional targets tracked
| Area | Measured event | Target |
|---|---|---|
| Urgent scheduling | Attendance window confirmed after acceptance | Within 60 minutes |
| Reporting | After-action report issued to named contacts | By 16:00 next working day |
| Evidence | Available photo pack and body-worn video references | Within 4 working hours of completion |
| Court preparation | Agreed draft witness statement or exhibit list | Within 2 working days |
| Finance | Invoice and fee breakdown | Within 3 working days |
| Complaints | Holding response / target full response | 1 working day / 5 working days |
| Vulnerability | Identified vulnerability escalated to client lead | Within 1 hour |
| Emergency cover | On-call coordinator for contracted clients | 24/7 where pre-agreed |
Measurement rules
How to read these figures
Definitions
- Accepted: UK Bailiffs has confirmed the written instruction can enter the workflow.
- On site: the lead agent has arrived at the instructed location.
- Issued: the document has been sent using the agreed service method.
- Report issued: the report has been sent to the client contacts recorded on the case.
Exclusions and dependencies
- Time waiting for missing authority, documents or client decisions is excluded from the operational clock.
- Police availability, court listing, traffic, weather, access restrictions and newly identified risk can change the plan.
- Safety, welfare and legal compliance take priority over speed.
- Where a target is at risk, the case owner should record the reason and issue a revised timetable.
Contract reporting:
authority and portfolio clients can agree service-specific SLAs, named escalation points and dashboard fields. Ask for the measurement schedule before contract commencement so both sides use the same definitions.
Procurement and instruction support
Need evidence for due diligence or a measurable SLA?
Use the client assurance pack for governance material, or send the service scope and required reporting fields for a tailored proposal.
Performance information is management reporting, not audited statutory data and not a guarantee of an individual outcome.
