1
Check the details
Check the name, address, client or creditor, amount if one is shown, UK Bailiffs reference and any deadline.
Information for letter recipients
Received a Letter from UK Bailiffs?
Read the notice carefully, keep it available and contact us promptly. Quote the UK Bailiffs reference so we can identify the matter and explain what the letter relates to.
Before you contact us
Have these details ready
1
Your UK Bailiffs reference
Shown near the top of your letter or notice.
2
The name and address concerned
So we can identify the correct record securely.
3
What you need to tell us
Payment, dispute, wrong person or support requirement.
Check before sharing information or paying.
Use the telephone number published on this website, not a different number supplied in an unexpected message.
Use the published number
Call 0330 133 1818 if you need to confirm that the contact is genuine.
Tell us what is wrong
Contact us if you dispute the details, have already paid or are not the named person.
Tell us if you need support
Explain any health, disability, communication or other vulnerability affecting contact.
What to do now
Start with the letter itself
UK Bailiffs is instructed in different types of enforcement, possession and legal-document matters. The heading, reason for contact and deadline in your letter determine what happens next.
Do not ignore a genuine notice.
Delay can reduce the options available and, where the applicable procedure permits, may lead to a visit, further action or additional costs. Contacting us does not prevent you from disputing the matter or obtaining independent advice.
2
Identify the reason
Read whether the document concerns debt enforcement, premises or land, possession, goods, or service of a legal document.
3
Respond promptly
Follow the stated instructions or contact our office. Keep copies of evidence and record when and how you contacted us.
Why we may have contacted you
Different letters require different responses
Do not assume that every UK Bailiffs letter is a debt notice. Use the wording on your document and contact us if the legal route is unclear.
Notice of Enforcement or payment demand
The letter should identify the creditor, the amount and the enforcement reference. Contact us before the stated deadline if you need to pay, dispute the details or explain your circumstances.
Property, possession or land notice
The document may concern commercial premises, occupation, trespass, vehicles, goods left on land or another property issue. Read what is required and by when.
Legal document or process service
We may have been instructed to deliver a notice or legal document. Service does not mean that UK Bailiffs decided the underlying dispute. Read the document and obtain advice where appropriate.
Wrong person, wrong address or already resolved
Do not ignore the letter. Contact us, explain the error and provide proportionate supporting evidence. Send copies rather than original documents.
Contact the case team
Quote your reference
Having the letter in front of you helps us locate the matter quickly. We may ask for limited information to confirm the correct record before discussing it.
- Telephone 0330 133 1818
- Email help@ukbailiffs.org
- Office hours
Monday–Friday, 8am–6pm
Saturday, 8am–1pm
Make a payment
Bank transfer details
Only make a payment when the details correspond with your genuine UK Bailiffs letter. Call our published office number first if anything appears different or unexpected.
- Account name
- UK Bailiff Services Ltd
- Sort code
- 04-06-05
- Account number
- 17540404
- Payment reference
- Your UK Bailiffs reference
Important: Your case reference allows the payment to be allocated correctly. A transfer without the correct reference may not be matched promptly. Never send money to an individual’s personal account.
Problems, disputes and support
Tell us about the issue straight away
Be clear about what you say is wrong and provide relevant evidence where possible. Asking a question, making a complaint or seeking advice does not automatically suspend a deadline or action unless we confirm that it has been placed on hold.
You dispute the debt or instruction
Explain the basis of the dispute and send copies of relevant documents, such as proof of payment or evidence connecting the matter to someone else.
You cannot pay in full
Contact the case team promptly. Any arrangement or payment proposal depends on the type of instruction, the legal position and, where relevant, the client’s authority.
You are vulnerable or need adjustments
Tell us about anything affecting your ability to understand, communicate or respond. This may include disability, serious illness, bereavement, pregnancy, age, mental health or financial difficulty.
Read our vulnerability statement →Common questions
Received-a-letter FAQs
Does receiving a letter mean an enforcement agent will visit?
Not every letter concerns the taking control of goods and not every contact leads to a visit. Read the stated purpose and deadline. Where a notice warns of attendance or further action, contact us before the deadline if you need to discuss it.
What if the named person does not live at this address?
Contact us with the reference and explain the position. We may ask for proportionate evidence showing current occupancy. Send copies and redact unrelated financial information where it is not needed.
What if I have already paid?
Contact us and provide the payment date, amount, recipient, reference and proof of payment. Do not assume the matter has stopped until the payment has been traced and the case position confirmed.
Can someone speak to UK Bailiffs for me?
Yes, but we will normally need your authority before discussing personal case information with a relative, adviser, solicitor or other representative. Call us to arrange this.
How do I know the letter or caller is genuine?
Use the telephone number published on this website and quote the reference. If an individual claims to be a certificated enforcement agent, you can also check the official register and then confirm the instruction directly with our office.
Will making a complaint stop enforcement?
Not automatically. Complaints and challenges to the underlying debt or legal authority can be different processes. Continue to observe deadlines and obtain independent advice where necessary unless we confirm in writing that action has been placed on hold.
Have the letter and reference ready
Call the UK Bailiffs office so we can identify the matter, record what you tell us and explain the next practical step.
Information for recipients in England and Wales. Page reviewed 7 September 2026. This page gives general information and is not legal advice.
