Measured and recorded
How the service is managed
The response is planned around the property, occupation, known vulnerabilities and the outcome
required. Urgent attendance may be available, but no deployment or clearance time is guaranteed
before the instruction has been assessed.
1
Instruction and authority
We obtain the client’s authority, site address, ownership or management information, photographs and a clear account of how occupation began.
2
Status and risk review
We consider the apparent legal route, numbers present, access, previous incidents, welfare information, animals, sharps and other known hazards.
3
Notice and planning
The appropriate communication or notice position is agreed. Agents, timing, support and escalation limits are planned before attendance.
4
Calm attendance
Agents identify themselves, explain the landowner’s position, assess the circumstances on arrival and seek a controlled voluntary departure where practicable.
5
People and belongings
Personal belongings are distinguished from waste. Agreed time, collection arrangements and any appropriate storage or notice process are documented.
6
Report and handover
The client receives the available attendance record and outcome. Security, cleaning or further possession steps can then be considered separately.