Working for UK Bailiffs

Allocation of Work

Work is allocated by area and availability.

When a job comes in, we will contact you by phone and ask if you are available.

If you accept the work, we will put all paperwork either in your on-line portal (CRAR, Writs) or add you to a WhatsApp group with paperwork attached (Travellers, Forfeitures, Housing Evictions) and send you a text confirming the amount you will be paid.

For CRAR and Writs, the work needs to be done either the same day or following day. We may have some flexibility depending on the client.

Dress Code

We do not have an official dress code but we expect and require all EAs and Security to be smartly dressed and presentable in a plain shirt/tee, dark trousers and shoes.

Certification and Conduct

• EAs should always be in possession of a valid EA1 certificate. If The certificate has expired, the EA should not accept work.
• All EAs should have a valid Bond to a minimum value of £10000
• EAs should always act in a professional manner and not to bring the Agency, its clients, contractors and agents into disrepute. If the EA commits any serious or repeated breach or non-observance of any of the provisions of this Agreement or refuses or neglects to comply with any reasonable and lawful directions of the Agency, then s/he will no longer be offered work
• The EA shall have liability for and shall indemnify the Company for any loss, liability, costs (including reasonable legal costs), damages or expenses arising from any breach by the Consultant or the Individual or any Substitute engaged by it of the terms of this Agreement including any negligent or reckless act, omission or default in the provision of the Services and shall accordingly maintain in force during the Engagement full and comprehensive Insurance Policies.
• The EA shall comply with the companies data protection policy and relevant obligations under the Data Protection Act 1998 and associated codes of practice when processing personal data relating to any employee, worker, customer, client, supplier or agent of the company.

Work Status

You are classed as a self employed contractor.  We are not obliged to offer you work and you are not obliged to accept.

As a provider of work we are obligated to provide you

• protection for your health and safety on our premises.
• protection against discrimination

CRAR (Commercial Rent Arrears Recovery)

You are expected to print off all work necessary to complete the work. This includes statutory forms (left letter, CGA, Notice after Entry, Notice of Sale etc)

You can find the statutory forms by logging onto your portal.

• Please carry your Bailiff certificate with you and if requested to, show the person in apparent authority.
• On attendance at the address, before you go in or as soon as practical, you are required to take a picture of the property and send it to the office by WhatsApp. This picture triggers the enforcement fee being added.
• Only attend the premises at a time they are likely to be open. If you're unsure of the operating hours, phone the office.
• If the premises are shut, please carry out local investigations to see if they are permanently shut or still trading and gather further intelligence.  Please leave a letter either way.
• Once inside premises, we aim to get payment in full. Any arrangements MUST be approved by the office BEFORE you leave the premises and a CGA / Notice after Entry must be completed.
• Payment can only be taken by bank transfer. 
• Before you can invoice us, a minimum of double the fees need to be collected. If the arrangement does not cover this immediately, we will let you know as soon as sufficient payments have been received.
• On completion of the job, you are to complete the online CRAR report within 2 hours of the visit.
• We reserve the right to delay or withhold payment if the above conditions are not met.

Lease Forfeitures

• On attendance at the address, before you go in or as soon as practical, you are required to take a picture of the property and send it to the office by WhatsApp. This shows your attendance and is required for Health and Safety purposes.
• You are required to print off all work necessary to complete the work before you attend the premises.
• You are expected to arrive at the address in good time and no later than the time instructed.
• Whilst the locksmith / shutter engineer is gaining entry, you are expected to be risk aware and ensure that they can safely carry out their part of the forfeiture.
• Once inside the property, you must confirm that the property is not occupied.
• You are to take photographs of all assets in the building and (if requested in the instruction), to list goods on the correct paperwork (CDS or UK Bailiff Bailee inventory) and upload these to the WhatsApp group.
• Before you leave, you are to complete a video walkaround either by phone or BWV. This should include all areas of the building and all entrance points. This is as a property inspection for our clients.
• We need a photograph of all meters (Gas, Electric and Water) if they are available.
• Once the premises are secured by the locksmith, you are to put the notices up at the entrance points to the property, where possible inside.
• If a goods inventory (torts list) is required, this is also to be attached with the other notices on the main entrance point after you have taken a copy.
• The locksmith is required to take photographs of locks and keys, but it is good practice for you to do the same.
• The keys must be posted (unless otherwise instructed) to the client address no later than 24 hours after completion of the job. They must be sent by recorded (signed for) delivery in a suitable envelope. Proof of postage must be obtained, photographed and sent to the WhatsApp group. Postage can be claimed on your invoice.
• We reserve the right to delay or withhold payment if the above conditions are not met.
• We will phone you shortly after the job to take a report. Please highlight any issues or concerns.

Travellers and Trespassers

• On attendance at the site, before you go on or as soon as practical, you are required to take a picture of the property and send it to the office by WhatsApp. This shows your attendance and is required for Health and Safety purposes.
• You are required to print off the notices before you attend site
• You are required to provide PPI gear suitable to the job
• One of the EAs on site is required to complete a pre-risk assessment as soon as you have engaged with the travellers/ trespasser.
• You are required to send updates regularly by WhatsApp using professional language (no offensive language or words).
• You are required to engage with travellers in a professional, assertive manner to ensure they vacate the site at the earliest possible time.
• Any 'handshake agreements' with the travellers needs to be approved by the office.
• The use of security, tow trucks etc needs to be approved by our office.
• Once the site is cleared, you are required to send pictures of the site by WhatsApp and stand down once instructed (unless stated differently)
• The EA shall comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010; comply with the Agencies ethics and anti-bribery and anticorruption policies from time to time in force; promptly report to the Company any request or demand for any undue financial or other advantage of any kind received by the Consultant or the Individual in connection with the performance of this Agreement;  ensure that all persons associated with the EA or other persons who are performing services in connection with this Agreement comply