Contractors Payment Policy

• Enforcement agents - Payments will be paid within 7 days of invoices being raised and all reports received.  If keys have been requested to be delivered, we reserve the right to delay payment until these have been received.  If any required report has not been completed, we reserve the right to delay payment until this has been received.  If keys are not sent within a reasonable period or as detailed in the instructions then we reserve the right not to pay the invoice or to deduct payment necessary to resolve the issue.
• Locksmiths - Payments paid within 72 hours of invoice providing no dispute is raised and photographs of the work have been sent.
• Other Contractors - Within Payment Terms on Invoice
• Clients - Within 48 hours of cleared payment being received in our bank.
• All invoices : If there is any dispute on fees/ invoices, this must be raised initially by phone call to the company. If it can not be resolved by phone call, an email must be sent to legal@ukbailiffs.org explaining the reason of the dispute.  A formal response will be made within 72 hours. 
• If you are not satisfied with the response received, you should contact CIVEA (The Enforcement Agencies Ombudsman) and raise an official complain. The address for CIVEA is

CIVEA
PO Box 745
WAKEFIELD
WF1 9RJ

or Click HERE for their website and email

All invoices are required to have breakdown including name, address, your reference, our reference and your VAT number where applicable.

If you do not have a reference from us - click here

Payment not received? It can take up to 2 hours for payment to be received once it has left our bank account. Sometimes our bank may conduct additional checks which means it could be delayed for 48 hours. If you have still not received payment by then, please phone 0330 133 1818 or email invoice@ukbailiffs.org