Lodgers sharing accommodation
Cases involving a lodger who shares living accommodation with a resident landlord or qualifying member of the landlord's family, after the occupation has been properly ended.
Specialist possession support · England and Wales
A controlled, documented eviction service for landlords, councils, housing providers and professional clients where an occupier's licence or right to remain has lawfully ended.
In a suitable excluded-occupier case, possession may be recovered without first obtaining a possession order. We review status, notice, authority and risk before accepting the instruction—because the correct route depends on the facts, not the label on the agreement.

Commercial eviction service
An excluded occupier has more limited protection from eviction than most residential tenants. In the right circumstances, the occupier can be required to leave after the licence or tenancy has ended and reasonable notice has expired, without the landlord first obtaining a court order.
That does not make every licence-holder, lodger, temporary resident or short-stay guest an excluded occupier. Our pre-attendance review is designed to identify whether the proposed route appears coherent, expose missing documents and prevent an operational attendance being used where possession proceedings are required.
Once accepted, we coordinate the certificated enforcement agents, locksmith where required, risk assessment, on-site communication, recovery of possession, securing and client report as one managed instruction.

Calling an arrangement a “licence” does not remove statutory protection. The real arrangements—including how occupation began, whether accommodation is shared, the landlord or provider's role, payments, the premises and the applicable statutory framework—determine the route to possession.
Who the service may support
These are common instruction types, not automatic legal categories. Every case is reviewed on its own documents and facts before attendance is accepted.
Cases involving a lodger who shares living accommodation with a resident landlord or qualifying member of the landlord's family, after the occupation has been properly ended.
Selected public-sector, hostel, emergency and temporary-placement cases where the provider has established the relevant housing duty, occupation status, notice and authority.
Genuine holiday or short-stay guest arrangements, including some Airbnb and Booking.com overstays, where the booking, use, duration, payments and communications support the proposed route.
Certain licence-based occupations that fall within a statutory exclusion, once the contractual right to occupy and any required notice have ended.
Selected cases in which no rent is payable and the occupier's permission to remain has been clearly withdrawn, subject to the actual legal status and circumstances.
Operational delivery where a solicitor or suitably qualified adviser has already considered a fact-sensitive or unusual occupation and confirmed the proposed possession route.
A temporary placement, discharge decision, expired booking or document headed “licence” does not by itself establish a right to recover possession without proceedings. If the person has basic or greater protection, the appropriate court and enforcement route should be used.
From instruction to recovered possession
We manage the operational instruction from document review through to the written outcome, while keeping legal status, vulnerability and proportionality under review.
We review the basis of entry, agreement, payments, occupation, relevant duty and apparent statutory protection.
We consider how the occupation ended, the notice given, service evidence, expiry and the client's authority.
Occupants, children, vulnerabilities, health, medication, pets, access, threats and safeguarding are assessed.
The attending team explains the position, manages communication and keeps the authority and risks under review.
Where the lawful plan can proceed, possession is recovered and the premises secured as instructed.
The attendance, outcome, relevant photographs, belongings and any required follow-on action are reported.
Relevant operational experience
Our work in temporary-accommodation and related excluded-occupier matters is built around communication, controlled attendance and a clear evidential record.
Recorded temporary-accommodation and related excluded-occupier instructions since December 2021.
Recorded matters concluded peacefully, reflecting the priority given to communication and control.
Targeted after the case has been verified and accepted, subject to location, risk and availability.
Figures are based on UK Bailiffs' internal operational records. Previous outcomes do not guarantee acceptance, result or timescale in another case.
Legal and operational safeguards
Misclassifying a protected residential occupier can expose the landlord, provider, agent and contractor to serious legal and reputational consequences. Our review tests the proposed route before resources are deployed.
The actual occupation must support excluded status. We do not treat a document heading, short intended term or housing label as conclusive.
Contractual terms, any fixed period, termination mechanism, relevant public-law decision and other continuing rights must be addressed.
Reasonable notice is fact-sensitive. Written notice and reliable evidence of service create a clearer and more defensible instruction record.
Ownership, management responsibility and the authority of the instructing party must be clear before the operational plan proceeds.
Attendance must remain lawful, necessary and proportionate. Intimidation and unlawful violence do not become permissible because an excluded route may apply.
Children, disability, health, medication, language, pets and safeguarding concerns are considered within the risk assessment and dynamic decision-making.
UK Bailiffs carries out an operational and document-based suitability review; it does not adjudicate disputed legal rights. Where status, notice, housing duty, protection or authority remains uncertain, the client should obtain advice from its solicitor or suitably qualified housing adviser before attendance.
Possession is not the end of the plan
Recovery of possession needs a clear handover plan. Where authorised, a locksmith can attend to change locks and secure access. The client should decide who will receive keys, manage alarms or access systems and control the property after the enforcement team leaves.
Goods left behind are a separate issue. A lawful eviction does not make the occupier's belongings the landlord's property. The client may have duties as an involuntary bailee and should have a documented process for inventory, safe storage, collection arrangements, notice and disposal under the Torts (Interference with Goods) Act 1977 where applicable.
Need the detailed legal explanation?
This page explains the commercial service. Our definitive guide covers excluded status, notice, resident landlords, temporary accommodation, holiday lets, court-order boundaries and common risks in more detail.
Frequently asked questions
Concise answers to the questions most often raised before an instruction is submitted.
An excluded occupier is someone occupying under an excluded tenancy or licence who does not receive the usual statutory protection requiring possession through the normal court process. The statutory category and actual living arrangements determine whether the person is genuinely excluded.
In a suitable case, possession may be recovered without first obtaining a possession order after the right to occupy has ended and any required reasonable notice has expired. Status and the applicable legal framework must be confirmed rather than assumed.
Reasonable notice may be required. There is no single safe period for every case: the agreement, payment period, reason for termination, statutory context and individual circumstances can all matter.
No. The document's heading is not conclusive. The real occupation, statutory context, shared accommodation, landlord or provider's role, payments and other facts must be considered together.
Potentially, where the lodger genuinely has excluded status—for example, because living accommodation is shared with a resident landlord—and the occupation and reasonable notice have properly ended. We review the arrangements before accepting attendance.
Potentially. A genuine holiday or short-stay guest arrangement may fall outside ordinary residential tenancy protection, but the booking, payments, duration, use and communications must be reviewed. The platform name does not decide legal status.
A lock change may form part of recovering and securing possession in a lawfully assessed excluded case. It must not be used to bypass required proceedings, valid notice or statutory protection.
Belongings do not become the landlord's property. The client should arrange inventory, safe storage, access for collection and any applicable notice before disposal, taking account of duties relating to goods left behind.
Once the case and documents have been verified and the instruction accepted, attendance is targeted within 24 hours and may be possible sooner. This remains subject to location, risk, personnel and operational availability.
Children, disability, health, medication, safeguarding issues and other vulnerabilities must be disclosed. They form part of the risk assessment and may require liaison with housing, welfare or emergency services, a changed operational plan or refusal to proceed.
Send the matter for review
Complete the secure form with the property, occupier, agreement, notice, access and risk information. Attach the available documents so we can assess whether the matter appears suitable for acceptance.
Related services
Use the service that matches the occupier's actual status and the required outcome.
Dedicated support for councils and temporary-accommodation providers following status and duty review.
Explore the service → Notice and evidenceProfessional service of notices and legal documents with appropriate evidence and reporting.
Explore process serving → Access and securityCoordinated lock changes, access work, boarding and securing for authorised property operations.
Explore access support →