UK Bailiff Services Ltd — Terms & Conditions
Eviction from Temporary Housing / Excluded Occupier Removal Service
© UK Bailiffs — PROP.RES.02
1. Trading Name
UK Bailiff Services Limited, trading as UK Bailiffs Ltd (“UK Bailiffs”).
2. Client Agreement
By completing, submitting, or signing an Instruction Form (or instructing UK Bailiffs by any method), you agree to be bound by these Terms & Conditions.
3. Right to Decline
UK Bailiffs may decline or discontinue any instruction at its absolute discretion without providing a reason.
4. Client Authorisation
By submitting an Instruction Form or giving instruction by any means, you confirm that you are the lawful owner, landlord, agent, or authorised representative and have the authority to request eviction services.
5. Document Preparation Authority
Unless stated otherwise in writing, the Client authorises UK Bailiffs to prepare and sign documents on their behalf, including: Notices of Compliance, Notices of Enforcement, Notices to Quit, Notices of Possession, Eviction Notices, and Attendance Records.
6. Submission of Instructions
All instructions must be submitted electronically. Instructions will not be accepted verbally or by post unless authorised by a Company Director.
7. Legal Advice Disclaimer
UK Bailiffs is not a law firm and does not provide legal advice. Any information provided is general guidance only.
8. Liability for Advice
UK Bailiffs accepts no responsibility for any actions taken by the Client based on guidance provided. Clients must obtain independent legal advice where required.
9. Limitation of Liability
UK Bailiffs shall not be liable for loss of income, profits, opportunity, reputation, indirect or consequential losses, or losses arising from police decisions, occupant conduct, or third-party contractors. Total liability is limited to the amount paid for the instruction.
10. Invoicing and Payment
Invoices must be paid within the timescales stated. Disputed portions do not suspend payment of undisputed balances.
11. Accurate Information
The Client must provide accurate, lawful, and complete information, including occupier status, tenancy/licence details, risks, and known vulnerabilities.
12. Responsibility for Information
The Client accepts full responsibility for the accuracy of information provided and any losses, delays, or additional costs arising from inaccuracies.
13. Indemnification
The Client shall indemnify and hold harmless UK Bailiffs, its directors, employees, and agents against all damages, losses, liabilities, claims, and legal costs arising out of the services provided.
14. Additional Costs
The Client agrees to pay any additional costs arising from increased risk, additional personnel requirements, locksmith fees, security works, or instructions requiring extra resources.
15. Cancellation Costs
If the Client cancels or withdraws the instruction after work has begun (including administrative work), they must pay all costs incurred to that point.
16. Deposit & 24-Hour Cancellation Rule
If the Client cancels within 24 hours of a scheduled attendance, UK Bailiffs reserves the right to retain all or part of the deposit to cover allocated resources, agent scheduling, and operational losses. Deposits are non-refundable if enforcement cannot proceed due to incorrect information provided by the Client.
17. Attendance & Waiting-Time Charges
Waiting-time charges apply where agents are delayed due to Client issues, access problems, police delays, locksmith delays, or unavailable documentation.
18. Non-Compliance or Prevention of Enforcement
If enforcement cannot proceed due to legal barriers, incorrect information, missing notices, safety concerns, or police instruction, the instruction is deemed aborted by the Client and all fees remain payable.
19. Safeguarding & Vulnerability
The Client must disclose any known vulnerabilities such as mental health issues, substance dependency, domestic abuse, children, or disabled occupants. UK Bailiffs may delay or refuse attendance if safety risks exist.
20. Police Attendance
UK Bailiffs is not responsible for police delays or decisions. If police require postponement or withdrawal, additional attendance fees may apply.
21. Use of Force
Any forced entry will only be carried out where legislation allows, including but not limited to Section 6A of the Criminal Law Act 1977 and other relevant statutory provisions. The Client authorises UK Bailiffs and any locksmiths instructed to gain entry where such legislation permits. All locksmith costs are payable by the Client.
22. Late Payment
Late balances may incur interest at 8% above the Bank of England base rate, plus reasonable debt recovery fees.
23. Data Protection
By submitting any Instruction Form, the Client acts as a Data Controller with a lawful basis for processing the data provided. UK Bailiffs acts as a Data Processor solely for operational purposes.
24. Recording & Evidence
Body-worn cameras may be used. Recordings may be shared with the Client, police, insurers, or courts if necessary.
25. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
