UK Bailiff Services Ltd — Terms & Conditions
Eviction from Temporary Housing / Excluded Occupier Removal Service
© UK Bailiffs — PROP.RES.02
1. Trading Name
UK Bailiff Services Limited, trading as UK Bailiffs Ltd (“UK Bailiffs”).
2. Formation of Contract
By completing, submitting, or otherwise issuing an instruction to UK Bailiffs (whether electronically,
verbally, or in writing), the Client confirms acceptance of and agreement to be bound by these
Terms & Conditions.
3. Right to Decline, Suspend or Withdraw
UK Bailiffs reserves the absolute right to decline, suspend, or withdraw from any instruction at any stage,
without obligation to provide reasons, where legal, operational, safeguarding, or compliance concerns arise.
4. Client Authority
The Client confirms that they are the lawful owner, landlord, superior landlord, managing agent,
local authority, or duly authorised representative and have the legal authority to instruct eviction
or repossession services.
5. Document Preparation & Service
Unless expressly agreed otherwise in writing, the Client authorises UK Bailiffs to prepare, complete,
and where appropriate sign or serve documents on the Client’s behalf, including notices, attendance records,
inventories, and enforcement documentation. UK Bailiffs does not provide legal advice or legal representation.
6. Submission of Instructions
Instructions must be submitted electronically via approved systems.
Verbal or postal instructions will only be accepted with express authorisation from a Company Director.
7. No Legal Advice
UK Bailiffs is not a firm of solicitors and does not provide legal advice.
Any guidance provided is general operational information only and must not be relied upon as legal advice.
8. Independent Advice
The Client remains solely responsible for obtaining independent legal advice where required
and accepts all risk arising from reliance on their own assessment of the legal position.
9. Limitation of Liability
To the fullest extent permitted by law, UK Bailiffs shall not be liable for indirect or consequential loss,
loss of income, loss of profit, loss of opportunity, reputational loss, or losses arising from occupier behaviour,
police or emergency service decisions, council actions, or third-party contractors.
Total liability (if any) is limited to the fees paid for the relevant instruction.
10. Invoicing & Payment
Invoices are payable within the timescales stated.
Any undisputed portion of an invoice remains payable notwithstanding the existence of a dispute.
11. Accuracy of Information
The Client must provide complete, accurate, and lawful information including (without limitation)
occupier status, accommodation type, licence or tenancy details, notice history,
safeguarding risks, and known vulnerabilities.
12. Responsibility for Classification
The Client accepts full responsibility for the legal classification of the occupier.
UK Bailiffs relies on Client-provided information and does not warrant or guarantee that an occupier
qualifies as an excluded occupier or may be removed without a court order.
13. Excluded Occupier – Indicative Categories (Non-Exhaustive)
For information only, and without limitation, individuals who may
be treated as excluded occupiers
(subject always to the specific facts, accommodation type, and legal nature of the occupation)
can include:
- Persons sharing living accommodation with a resident landlord.
- Former trespassers granted temporary or conditional permission to occupy.
- Individuals occupying short-stay or holiday accommodation.
- Occupants residing rent-free where no rent has been demanded or agreed.
- Asylum seekers or migrants accommodated under UK Visas and Immigration or Home Office arrangements.
- Licensees residing in hostels, refuges, or managed accommodation with shared facilities.
- Homeless applicants accommodated under section 188 or section 190 of the Housing Act 1996, where occupation is granted by licence and does not confer security of tenure, including self-contained accommodation provided on an interim or emergency basis.
- Individuals with no right to rent where a lawful notice affecting occupation has been served by the Secretary of State or Home Office.
This list is illustrative only. Whether an occupier is an excluded occupier is determined by law, including the nature of the agreement, the intention of the parties, and the factual circumstances. Inclusion within this list does not create any warranty or assurance.
14. Decision to Proceed
UK Bailiffs acts on the basis of information and confirmations supplied by the Client at the time of instruction.
Where doubt arises as to the occupier’s legal status, notice validity, or entitlement to remain,
UK Bailiffs may require written confirmation, further documentation, or court authority before proceeding.
15. Pause on Doubt & Court Authority
Where uncertainty exists as to whether a court order is required,
UK Bailiffs reserves the right to pause, delay, or decline enforcement
until such time as the Client provides satisfactory written confirmation,
legal clarification, or a court order authorising possession.
Any delay or suspension arising from such uncertainty shall not constitute breach
and all fees incurred to that point remain payable.
16. Indemnity
The Client shall fully indemnify and hold harmless UK Bailiffs, its directors, employees,
agents, contractors, and locksmiths against all claims, losses, damages, liabilities,
legal costs, or proceedings arising from incorrect classification,
inaccurate information, or disputed legal status.
17. Additional Costs & Disbursements
The Client agrees to pay all reasonable additional costs or unavoidable disbursements incurred,
including (without limitation) parking charges, tolls, congestion or clean-air charges,
controlled-access fees, accommodation and subsistence where required,
and third-party locksmith, security, or access costs.
All disbursements are charged at cost without mark-up where practicable.
18. Cancellation & Abortive Costs
Where an instruction is cancelled or withdrawn after work has commenced,
the Client remains liable for all work completed and costs incurred up to that point.
19. Deposits & Short-Notice Cancellation
Deposits may be required. Cancellation within 24 hours of scheduled attendance
may result in forfeiture of all or part of the deposit.
Deposits are non-refundable where enforcement cannot proceed due to Client error or omission.
20. Attendance & Waiting Time
Waiting-time charges apply where agents are delayed due to access issues,
locksmith delay, police delay, missing documentation, or Client-related factors.
21. Prevention of Enforcement
Where enforcement cannot lawfully proceed due to legal barriers,
safety concerns, police instruction, or inaccurate information,
the instruction is treated as aborted by the Client and all fees remain payable.
22. Safeguarding & Vulnerability
The Client must disclose any known vulnerabilities.
UK Bailiffs reserves the right to delay, suspend, or refuse attendance
where safeguarding or safety risks are identified.
23. Police & Emergency Services
UK Bailiffs has no control over police or emergency service decisions.
Delays or refusal to attend do not invalidate fees or attendance charges.
24. Entry & Use of Force
Entry will only be gained where lawful.
Nothing in these Terms authorises violence.
Any forced entry is limited to lawful means permitted under section 6 of the Criminal Law Act 1977
and applicable common-law principles.
All locksmith and access costs are payable by the Client.
25. Late Payment
Late payments may attract interest at 8% above the Bank of England base rate
pursuant to the Late Payment of Commercial Debts (Interest) Act 1998,
together with reasonable recovery costs.
26. Data Protection
The Client acts as Data Controller.
UK Bailiffs acts as Data Processor solely for operational purposes
in accordance with UK GDPR and applicable data protection legislation.
27. Recording & Evidence
Body-worn video and photographic evidence may be captured.
Recordings may be disclosed to clients, insurers, police, regulators,
or courts where lawful.
28. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
