Terms and Conditions – Temporary Housing & Excluded Occupier Instructions

1. Parties. These Terms govern all instructions given to UKB by the Client.
2. Acceptance of Terms. The Client agrees to be bound by these Terms upon submitting or signing an Instruction Form or otherwise instructing UKB.
3. Right to Decline Instructions. UKB may decline, suspend or discontinue any instruction at its discretion and without obligation to provide reasons.
4. Authority to Instruct. The Client confirms that they have lawful authority to instruct UKB in respect of the accommodation or premises concerned.
5. Verification of Authority. UKB may carry out reasonable checks to verify authority, including licence agreements, management contracts, authority letters or occupancy documentation. Failure to provide satisfactory evidence may result in delay, suspension or refusal.
6. Occupier Status. The Client confirms that, to the best of their knowledge, the occupier is an excluded occupier or otherwise not entitled to statutory protection requiring a court order.
7. Client Responsibility for Classification. The classification of an occupier as excluded, non-secure or otherwise is the responsibility of the Client. UKB relies on the Client’s confirmation and accepts no liability for misclassification.
8. Scope of Services. Unless agreed otherwise in writing, UKB’s role is limited to lawful attendance, engagement and assistance in regaining possession in accordance with the Client’s instruction.
9. No Legal Advice. UKB is not a firm of solicitors and does not provide legal advice. Any information provided is operational or procedural only.
10. Decision-Making. All legal, welfare and strategic decisions remain the responsibility of the Client before, during and after attendance.
11. Method of Instruction. Instructions must be submitted electronically unless expressly authorised by a Director.
12. Fees and Charges. The Client agrees to pay all fees, attendance costs and charges associated with the instruction.
13. Deposits. Where a deposit is taken, UKB may apply it toward fees, abortive attendances, stand-downs or disbursements incurred.
14. Disbursements. Disbursements may include (without limitation):
• Parking, toll or congestion charges
• ULEZ or clean air zone charges
• Travel, accommodation or subsistence costs
• Third-party services (including locksmiths) reasonably incurred
15. Actual Cost Basis. All disbursements are payable at actual cost.
16. Payment Terms. Invoices must be paid within the stated timeframe. Any undisputed balance must be paid in full and on time.
17. Accuracy of Information. The Client warrants that all information supplied is accurate, complete and not misleading.
18. Indemnity. The Client indemnifies and holds harmless UKB, its directors, employees, agents and contractors against all claims, losses, liabilities and costs arising from the instruction.
19. Client Directions. Any additional costs or liabilities arising from specific directions given by the Client remain the Client’s responsibility.
20. Cancellation or Withdrawal. If an instruction is withdrawn after acceptance, all costs incurred up to that point remain payable.
21. Abortive Attendance. Attendance costs remain chargeable where access is denied, the occupier refuses to engage, or the instruction cannot lawfully proceed.
22. Late Payment. UKB may charge interest on overdue sums at 8% above the Bank of England base rate together with reasonable recovery costs.
23. Complaints. Complaints should be raised promptly with the Client Services Team at help@ukbailiffs.org.
24. Data Protection. The Client confirms that they act as data controller and have lawful authority to provide any personal data supplied.
25. No Guarantee of Outcome. UKB does not guarantee vacant possession or that any instruction will achieve a particular outcome.
26. Best Endeavours. All services are provided on a best-endeavours basis, subject to legal constraints, safety considerations, occupier behaviour and third-party intervention.
27. Stand-Down Authority. UKB may delay, suspend, modify or stand down where required for safety, legality, welfare considerations or statutory direction.
28. No Refund on Stand-Down. Fees, deposits and disbursements incurred remain payable where stand-down is necessary or appropriate.
29. Governing Law. These Terms are governed by the laws of England and Wales.