Late Payment of Invoices
Most of our clients pay invoices promptly and within the agreed terms. However, if you experience difficulty or wish to dispute an invoice, please contact our office immediately to avoid escalation.
Our late payment recovery process:
- We will contact you by email, phone, or SMS to remind you that payment is overdue.
- If unpaid, we will issue a formal demand for payment via email.
- A temporary hold may be placed on your account until resolved.
- If payment is still not received, a surcharge may be added in line with the Late Payment of Commercial Debts Act 1998.
- We may issue a debt collection letter and apply reasonable recovery charges. A debt collection agent may attend your premises.
- If still unpaid, we may issue a County Court Judgment (CCJ) or Statutory Demand.
- If a CCJ is issued, we may transfer it to a High Court Writ and send a Certificated Enforcement Agent to enforce payment or seize goods.
- If a Statutory Demand is ignored, we may apply to wind up your company or file for personal bankruptcy, depending on your legal status.
We encourage open communication. Early resolution helps avoid enforcement action and maintains a strong working relationship.
