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Late Payment of Invoices

Most of our clients pay invoices promptly and within the agreed terms. Where there is any difficulty with payment, or where an invoice is disputed, we encourage early contact with our office to allow the matter to be reviewed before escalation.

Our late payment recovery process

  1. We may contact you by email, telephone, or SMS to advise that an invoice appears overdue.
  2. If payment is not received, a formal written demand for payment may be issued.
  3. A temporary hold may be placed on your account while the position is reviewed.
  4. Statutory interest and fixed charges may be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  5. Where the balance remains outstanding, and in accordance with our Terms and Conditions, we may instruct an authorised third-party debt recovery provider. Reasonable recovery costs incurred may be added to the outstanding balance.
  6. Further recovery action may include County Court proceedings or the service of a Statutory Demand, where appropriate.
  7. If a County Court Judgment (CCJ) is obtained, enforcement options may be considered, including transfer for enforcement by a High Court Enforcement Officer.
  8. Where a Statutory Demand is not complied with, insolvency proceedings may be considered, subject to legal advice and the debtor’s legal status.

We encourage open communication at all stages. Early engagement often allows matters to be resolved quickly, avoids unnecessary enforcement action, and helps maintain a professional working relationship.

Where external recovery action is required, we may instruct an authorised third-party debt recovery partner in accordance with our Terms and Conditions of Instruction. Further information about our authorised recovery partner can be found at www.latitudeces.co.uk.

UK Bailiffs Legal Team

Payment FAQs

I’ve paid — why am I still receiving reminders?
Sometimes payments take time to clear or are allocated without the correct reference. If you have paid, please email your remittance advice (or screenshot of the transfer) so we can confirm allocation as quickly as possible.
What if I want to dispute an invoice?
Please contact our office as soon as possible with the invoice number (SI-XXXX) and a brief explanation of the issue. Early communication helps avoid escalation while the position is reviewed.
Can interest or charges be added to late invoices?
Where applicable, statutory interest and fixed charges may be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Reasonable recovery costs may also be sought where external recovery action is required.
Will my account be placed on hold?
In some cases, a temporary hold may be placed on an account while a late payment issue is reviewed or resolved.
What happens if payment still isn’t received?
If an invoice appears to remain unpaid, the matter may be escalated in line with our recovery process. This may include referral to an authorised debt recovery partner and, where appropriate, formal recovery action.

Terms & Conditions: This late payment information should be read alongside our Terms and Conditions of Instruction , which set out our standard terms and conditions for acceptance of instruction