Fair Treatment of Debtors Policy for UK Bailiffs
Struggling with Debt?
It is essential that you get support and assistance if you need it. The following organisations can help:
StepChange
StepChange is a debt charity that provides free advice for managing debts. Their expert advisors cover a wide range of financial matters.
Telephone: 0800 138 1111 (Freephone)
Citizens Advice
You can get free, independent, and impartial advice from your local branch of Citizens Advice.
Telephone: 0800 144 8848 (Freephone)
Treating Customers Fairly
The five outcomes we follow to ensure fair treatment:
- Fair treatment is central to our culture.
- Services meet client needs and are appropriately targeted.
- Clients are kept clearly informed throughout.
- Advice is suitable and considers individual circumstances.
- Service standards meet expectations.
National Standards for Enforcement Agents
These standards apply to enforcement agents, bailiffs, and their clients:
- Steps to follow when instructing bailiffs
- Ethical and professional responsibilities
- Complaint and disciplinary procedures
- Permitted hours for visits
- Entry and repossession protocol
- Handling of seized goods
- Support for vulnerable individuals
- These standards supplement the law and local codes
