STRUGGLING WITH DEBT



It is essential that you get support and assistance if you need it. The following organisations will be able to provide advice and support:


StepChange
Step Change is a Debt Charity provides free advice to individuals who need assistance in managing their debt and dealing with any issues or concerns about their case. Their expert advisors can help on a range of matters.


www.stepchange.org

Telephone: 0800 138 1111 (Freephone)


Citizens Advice

You can get free, independent and impartial advice from your local branch of Citizens Advice.


www.citizensadvice.org.uk.

Telephone : 0800 144 8848 (Freephone)


TREATING CUSTOMERS FAIRLY



The below 5 standards are core to what we provide to both client (claimant) and customer (debtor)


Outcome 1: Clients and customers can be confident they are dealing with a company where the fair treatment of customers is central to the corporate culture.

Outcome 2: Services marketed are designed to meet the needs of the client and are targeted accordingly.

Outcome 3: Clients and customers are provided with clear information and are kept appropriately informed before, during and after contact..

Outcome 4: Where clients and customers receive advice, the advice is suitable and takes account of their circumstances.

Clients are provided with services at a standard they have been led to expect.


NATIONAL STANDARDS FOR ENFORCEMENT AGENTS


You should follow these standards if you’re an enforcement agent or a bailiff, or using bailiffs to get your money back.


The standards cover:

 

  1. what you should do if you want to use bailiffs
  2. your ethical and professional duties
  3. your complaints and disciplinary process
  4. times and hours of visits
  5. gaining entry to a property
  6. taking goods
  7. dealing with vulnerable individuals
  8. These standards don’t replace the law, codes of practice or local agreements.


You can find out more by clicking HERE

 


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