STRUGGLING WITH DEBT ?
It is essential that you get support and assistance if you need it. The following organisations will be able to provide advice and support:
StepChange
Step Change is a Debt Charity provides free advice to individuals who need assistance in managing their debt and dealing with any issues or concerns about their case. Their expert advisors can help on a range of matters.
Telephone: 0800 138 1111 (Freephone)
Citizens Advice
You can get free, independent and impartial advice from your local branch of Citizens Advice.
Telephone : 0800 144 8848 (Freephone)
TREATING CUSTOMERS FAIRLY
The below 5 standards are core to what we provide to both client (claimant) and customer (debtor)
Outcome 1: Clients and customers can be confident they are dealing with a company where the fair treatment of customers is central to the corporate culture.
Outcome 2: Services marketed are designed to meet the needs of the client and are targeted accordingly.
Outcome 3: Clients and customers are provided with clear information and are kept appropriately informed before, during and after contact..
Outcome 4: Where clients and customers receive advice, the advice is suitable and takes account of their circumstances.
Clients are provided with services at a standard they have been led to expect.
NATIONAL STANDARDS FOR ENFORCEMENT AGENTS
You should follow these standards if you’re an enforcement agent or a bailiff, or using bailiffs to get your money back.
The standards cover:
- what you should do if you want to use bailiffs
- your ethical and professional duties
- your complaints and disciplinary process
- times and hours of visits
- gaining entry to a property
- taking goods
- dealing with vulnerable individuals
- These standards don’t replace the law, codes of practice or local agreements.
You can find out more by clicking
HERE
