MASTER TERMS & CONDITIONS FOR ALL SERVICES PROVIDED BY UK BAILIFF SERVICES LIMITED (Trading as UK Bailiffs Ltd)
Version 1.0 – Applicable to All Instructions and Services
1. Trading Name
UK Bailiff Services Limited, trading as UK Bailiffs Ltd (“UKB”).
2. Scope of These Terms
These Terms & Conditions apply to all services provided by UKB, including but not limited to:
Commercial Rent Arrears Recovery (CRAR)
Traveller, trespasser, and rough sleeper removal
Eviction from temporary accommodation / excluded occupier removal
Process serving
Debtor tracing
Forfeiture of lease
Section 146 services
Horse removal / illegal grazing enforcement
Vehicle removal
Search and seizure orders
Investigations
All other enforcement, eviction, or attendance services
By instructing UKB in any capacity, you acknowledge and agree to these Terms.
3. Client Agreement
By completing or submitting an instruction—whether via online instruction form, email, digital signature, written authority, or any other method—you become the Client and agree to be bound by these Terms & Conditions.
You warrant that you:
have lawful authority to instruct UKB;
have the legal right to request enforcement or eviction;
have provided accurate and complete information.
4. Right to Decline Instructions
UKB may decline or discontinue any instruction at its absolute discretion, including but not limited to cases where:
the instruction is unlawful or outside our remit;
risk assessments identify unacceptable risks;
CRAR requirements are not met (e.g., non-commercial premises, non-rent debt);
eviction is not legally permissible;
inaccurate or misleading information has been provided.
Refunds of any payments or deposits will be at the discretion of a UKB Director.
5. Client Authorisation
By submitting an instruction, the Client authorises UKB to:
undertake all steps required to carry out the service instructed;
instruct relevant agents, locksmiths, contractors, and third parties on the Client’s behalf;
communicate with police or local authorities where required;
take action within the scope of relevant legislation.
CRAR-Specific Authorisation
For CRAR instructions, the Client specifically authorises UKB to:
issue the 7-day Notice of Enforcement;
attend the premises;
take control of goods in accordance with the Tribunals, Courts and Enforcement Act 2007;
apply statutory fees under The Taking Control of Goods (Fees) Regulations 2014.
The Client warrants that:
the property is purely commercial;
the debt is for principal rent only (including VAT/interest);
no residential occupation exists;
no bankruptcy, CVA, administration, or winding-up petition prevents enforcement.
6. Document Preparation Authority
Unless the Client opts out in writing at the time of instruction, UKB is authorised to prepare and sign documents on the Client’s behalf, including:
Notices of Compliance
Notices of Enforcement
Controlled Goods Agreements
Notices After Entry
Notices to Quit
Notices of Possession
Eviction Notices
Agent Attendance Logs
Payment Schedules
7. Submission of Instructions
Instructions must be submitted electronically. Postal and verbal instructions will only be accepted with written agreement from a Director.
8. No Legal Advice – Disclaimer
UKB is not a law firm and does not provide legal advice. All guidance or communications are general information only.
9. Liability for Advice
UKB accepts no liability for any actions taken by the Client based on guidance provided by UKB, its agents, or contractors.
10. Limitation of Liability
UKB is not liable for:
loss of income, profits, customers, opportunity, or reputation;
indirect or consequential loss;
delays caused by police, courts, or third parties;
loss caused by incorrect information provided by the Client;
occupant behaviour or site risks during eviction.
Maximum liability is limited to the total amount paid by the Client for the specific instruction.
11. Accurate Information & Warranties by the Client
The Client warrants that:
all information provided is true, complete, and accurate;
they will notify UKB immediately of any changes;
they hold legal authority to instruct enforcement;
no concurrent enforcement action or legal barrier exists.
UKB is not responsible for enforcement failure caused by inaccurate or incomplete information.
12. No Hindrance
The Client confirms that no other enforcement instruction, injunction, protective measure, or court order will prevent or hinder UKB's services.
13. Responsibility for Information
The Client accepts full responsibility for:
accuracy of debtor/occupier details;
accuracy of addresses, rent arrears, or grounds for eviction;
losses caused by incorrect or misleading information.
14. Indemnification
The Client agrees to indemnify and hold harmless UKB, its directors, shareholders, employees, and agents from all losses, damages, claims, or liabilities arising from:
the instruction;
inaccurate information;
unlawful instructions by the Client;
third-party claims;
costs caused by occupant behaviour or police attendance.
This includes legal costs on an indemnity basis.
15. Additional Costs
The Client agrees to pay any additional costs incurred due to:
extra agents required for safety;
locksmith services;
forced entry (where legally allowed under Section 6A Criminal Law Act 1977 and other legislation);
boarding up or security;
emergency attendance;
police-mandated delays;
long-distance travel;
removal, storage, or disposal of goods.
16. Cancellation and Withdrawal
If a Client cancels or withdraws an instruction after work has begun, the Client must pay all costs incurred.
24-Hour Cancellation Rule
If the Client cancels within 24 hours of scheduled attendance, UKB may retain all or part of the deposit to cover allocated time, resources, and operational losses.
Deposits are non-refundable where an eviction fails due to incorrect information provided by the Client.
17. Attendance & Waiting-Time Charges
Waiting charges apply where delays are caused by:
the Client;
failure to provide access;
police delays;
locksmith delays;
missing documents;
disputes between occupants and the Client.
18. Non-Compliance or Prevention of Enforcement
If enforcement cannot proceed due to legal barriers, risk, incorrect information, or police instruction, the instruction is deemed aborted by the Client and all fees remain payable.
19. Safeguarding & Vulnerability
The Client must disclose known safeguarding concerns including:
mental health issues;
substance dependency;
domestic abuse;
children or vulnerable adults;
disabilities.
UKB may refuse or postpone attendance if risk is identified.
20. Police Attendance
UKB is not responsible for police decisions or delays. If police postpone or prevent enforcement, additional attendance fees may apply.
21. Use of Force — Section 6A Criminal Law Act 1977
Forced entry will only be carried out:
where legislation expressly permits, including Section 6A Criminal Law Act 1977 and related statutory provisions;
by authorised personnel;
with an approved locksmith.
The Client authorises entry where lawful.
All locksmith costs are borne by the Client.
22. Fees and Disbursements (CRAR-Specific)
UKB will apply statutory fees under The Taking Control of Goods (Fees) Regulations 2014.
Fees are chargeable to the debtor but:
may be deducted by UKB from recovered funds;
remain payable by the Client if the debtor pays the Client directly;
remain payable if the instruction is cancelled or withdrawn.
23. CRAR Fee Liability & Deduction
Where the debtor pays UKB:
statutory fees are deducted first;
the balance is forwarded to the Client.
Where the debtor pays the Client directly after instruction, the Client is liable to pay UKB’s full statutory fees within seven days.
If the debtor absconds or no goods are available, and fees cannot be recovered within 14 days, the Client is liable for the full fees. If the debtor later pays, UKB will reimburse the Client.
24. Direct Invoicing for Non-CRAR Services
For services outside CRAR (e.g., evictions, horse removal, traveller removal), UKB will invoice the Client directly. Invoices must be paid within the specified timescales.
25. Late Payment
Late payments may incur interest at 8% above Bank of England base rate, plus reasonable debt recovery costs.
26. Chargebacks
If a bank chargeback is upheld and UKB cannot defend it, UKB may re-invoice the Client for the full amount remitted.
27. Complaints
Formal complaints should be submitted via our Complaints Policy:
www.ukbailiffs.co.uk/complaints-policy
28. Data Protection & GDPR
By submitting an instruction, the Client acts as a Data Controller, and UKB acts as a Data Processor. The Client warrants a lawful basis for processing all personal data provided.
29. VAT
All prices are subject to VAT unless expressly stated.
VAT Registration: GB306547801
30. Certificated Enforcement Agents
All enforcement work requiring certification will be carried out by certificated enforcement agents in accordance with the law.
31. No Guarantee of Outcome
UKB does not guarantee:
recovery of sums;
successful eviction;
availability of goods;
police attendance;
debtor cooperation.
32. Recording & Evidence
Agents may use body-worn cameras. Recordings may be shared with the Client, police, courts, or insurers where appropriate.
33. Governing Law
These Terms & Conditions are governed exclusively by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
34. Due Diligence
UK Bailiffs conducts due diligence checks on all instructions, including but not limited to: owner verification checks, entitlement to immediate right of reversion, Land Registry searches, and validation of legal authority. We may request further information, documents, or evidence before we proceed with any case. Services may be delayed or declined if satisfactory due diligence cannot be completed.
35. Anti–Money Laundering (AML) Compliance
UK Bailiffs complies with all applicable anti–money laundering legislation.
Clients may be required to provide proof of identity, proof of ownership,
or other information for AML verification purposes.
Our AML Policy is available at:
www.ukbailiffs.co.uk/aml-policy
36. Complaints Procedure
Complaints must be submitted via the official UK Bailiffs Complaints Policy at:
www.ukbailiffs.co.uk/complaints-policy
37. Data Breach Procedure
In the event of a data breach or suspected breach, UK Bailiffs will follow its formal
GDPR Data Breach Policy, available at:
www.ukbailiffs.co.uk/gdpr-data-breaches---uk-bailiffs-policy
